An Open Letter to Adobe regarding the 2015.3 update

I have spent my morning trying to edit 6 hours of content. I have given up and just tried to get one of my 3 hour shows done. Thanks to the 2015.3 update, this seems to be an impossible task.

I'm writing not because your software doesn't work. Not because it bricks my machine. Not because I can't do my job and collect my money. I'm writing because this is simply unprofessional, unacceptable, and it happens way to much with Adobe.

As a VP of Technical Operations, and as an Editor I deal with problems every day. Shit happens, right? But in this case this isn't a problem. This is a complete shutdown of my business.

The 2015.3 update has issues that if you just glance into your forums you will realize means that it never should have been released. There is no way, this went through the checks and balances that software needs to, MUST go through.

We trust you, Adobe. We trust that when an update becomes available it has gone through the checks and balances. It has been tested, proven, validated. We trust that it works!

Adobe products are work tools, not toys. They cannot be looked at in any light other than that. You must hold your company, your staff, everyone at Adobe to a standard that understands this level of commitment.

When I grab a hammer, and I hit a nail, I expect that hammer to do the job. To strike the metal nail, to move that nail into the wood. What I don't expect is the handle to break off in my hand and fill it with splinters, or the head to explode and shoot metal shards in my eyes so I am blind. 2015.3 update is a shattering, exploding hammer, it is not a tool equipped for the job.

If you want to beat Avid, then you need to make sure your product works. You need to make a tool that we can count on.

Just now I see that someone has started an "I hate Adobe" thread. Why? Because we trust you, and you just screwed us. You didn't treat us with respect. You lied to us and told us to download this update full of improvements. Instead it is a virus.

Your lack of caring extends to your support as well. I am trying to get work done. Post Production is a 24/7/365 business, and you need to be as well. The fact that I cannot get a human on the phone right this second to discuss this issue is unacceptable. Monday thru Friday hours for support. No good.

You could be a great company. We have started to trust you, but then you betray us. You act like you care, but you don't.

What are we supposed to do? Do we find another vendor? Do we kick your products to the curb? Do we kick Adobe to the curb?

A relationship needs to go both ways. Right now it goes one way. You collect our money. You provide software that doesn't work, and you leave us with nobody to talk to.

I am embarrassed for you, angry, frustrated, and confused about what I should do next.

First, please in the next 24 hours, fix your software. Second, please fix your company. It is unacceptable for it to operate the way it currently does.

#Adobe

New Java vulnerability affects Macs, could lead to more malware - Apple Insider

Apple - iOS 4.3 Software Update

Lot's of great things in the latest IOS update. Update and enjoy!

Apple - iOS 4.3 Software Update

Set Up Google's Two-Step Verification Now for Seriously Enhanced Security for Your Google Account [Google]

This feature is not yet available on my account. Google tells me that it will be available soon. The bottom line is that it is important to secure your information the best you can. I recommend that anyone that uses Google implement this feature as soon as possible. What this will basically do is give you a password and some other key that only you will know. In other words, if somebody learns your password, they still won't be able to get into your Google account, unless they also know your secret code.

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Set Up Google's Two-Step Verification Now for Seriously Enhanced Security for Your Google Account [Google]:

Google just launched two-step verification for all Google accounts, a system which makes your Google/Gmail account—the account possibly containing the lion's share of your private communication online—considerably more secure. In fact, we'd encourage everyone who uses Gmail (the @gmail version or your Google Apps version) as their primary email provider to start using this feature as soon as possible. Here's why, and then how. More »

Seven More Easy Ways to Integrate Your Google Apps [Google]

Seven More Easy Ways to Integrate Your Google Apps [Google]:

Google's productivity apps—like Gmail, Google Maps, Calendar, Docs, and so on—can play so well together, once you've ticked the right checkboxes. We've previously shown you seven ways to integrate your Google apps; now we're adding another seven clever tricks to the fold that make managing your web-based life much easier. More »

Verizon breaks first day sales record with iPhone 4 pre-orders -- in only two hours

Verizon breaks first day sales record with iPhone 4 pre-orders -- in only two hours: "

It took Verizon only two hours of having the iPhone 4 available for pre-order to break its all-time record for first day sales of a single device. That's in spite of the fact it only opened up pre-orders to its own subscribers and did so at the dead of night. To be clear, between 3AM and 5AM yesterday morning, more people ordered up the iPhone 4 than Verizon has been able to get through its doors on any full product launch day. Predictably, the carrier hasn't bothered to include the actual number of devices ordered up, but judging from the server issues it was having immediately after making the handset available and the subsequent shutdown of advance pre-orders, we'll go ahead and guess it was 'a lot.'

Continue reading Verizon breaks first day sales record with iPhone 4 pre-orders -- in only two hours

Verizon breaks first day sales record with iPhone 4 pre-orders -- in only two hours originally appeared on Engadget on Fri, 04 Feb 2011 08:45:00 EDT. Please see our terms for use of feeds.

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Verizon iPhone 4 Pre-Orders Start Today

You've been a faithful Verizon customer. You weren't going to make the jump to AT&T to get your iPhone. Well, your wait is finally over. You can pre-order your iPhone 4 on the Verizon Network starting today.

You can order directly from Apple or Verizon.

Written by Brian Davids