I have spent my morning trying to edit 6 hours of content. I have given up and just tried to get one of my 3 hour shows done. Thanks to the 2015.3 update, this seems to be an impossible task.
I'm writing not because your software doesn't work. Not because it bricks my machine. Not because I can't do my job and collect my money. I'm writing because this is simply unprofessional, unacceptable, and it happens way to much with Adobe.
As a VP of Technical Operations, and as an Editor I deal with problems every day. Shit happens, right? But in this case this isn't a problem. This is a complete shutdown of my business.
The 2015.3 update has issues that if you just glance into your forums you will realize means that it never should have been released. There is no way, this went through the checks and balances that software needs to, MUST go through.
We trust you, Adobe. We trust that when an update becomes available it has gone through the checks and balances. It has been tested, proven, validated. We trust that it works!
Adobe products are work tools, not toys. They cannot be looked at in any light other than that. You must hold your company, your staff, everyone at Adobe to a standard that understands this level of commitment.
When I grab a hammer, and I hit a nail, I expect that hammer to do the job. To strike the metal nail, to move that nail into the wood. What I don't expect is the handle to break off in my hand and fill it with splinters, or the head to explode and shoot metal shards in my eyes so I am blind. 2015.3 update is a shattering, exploding hammer, it is not a tool equipped for the job.
If you want to beat Avid, then you need to make sure your product works. You need to make a tool that we can count on.
Just now I see that someone has started an "I hate Adobe" thread. Why? Because we trust you, and you just screwed us. You didn't treat us with respect. You lied to us and told us to download this update full of improvements. Instead it is a virus.
Your lack of caring extends to your support as well. I am trying to get work done. Post Production is a 24/7/365 business, and you need to be as well. The fact that I cannot get a human on the phone right this second to discuss this issue is unacceptable. Monday thru Friday hours for support. No good.
You could be a great company. We have started to trust you, but then you betray us. You act like you care, but you don't.
What are we supposed to do? Do we find another vendor? Do we kick your products to the curb? Do we kick Adobe to the curb?
A relationship needs to go both ways. Right now it goes one way. You collect our money. You provide software that doesn't work, and you leave us with nobody to talk to.
I am embarrassed for you, angry, frustrated, and confused about what I should do next.
First, please in the next 24 hours, fix your software. Second, please fix your company. It is unacceptable for it to operate the way it currently does.
#Adobe
